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  • Focus on the Customer & Employee Experience to Transform Your Business0

    • Business Operations
    • October 3, 2022

    As busy leaders and business owners, you are faced with a seemingly endless list of things to do to keep your business operating and an ever-increasing list of ideas on

    READ MORE
  • Bust Out of Service Fatigue:
    The What, Where, Why and How Behind a Decline in Customer Service Excellence
    0

    • Business Operations
    • October 3, 2022

    Does it feel like no matter how hard you try to please your customer, it isn’t enough? Are you in charge of leading others and the faster you train teams

    READ MORE
  • How to Improve Cash Flow for Small Businesses0

    • Business Operations
    • September 1, 2022

    The last few years have been rocky times for the 32.5 million U.S. small businesses, according to the U.S. Small Business Administration (SBA). They have faced big challenges such as

    READ MORE
  • 7 Questions with… Kristin Jackson
    Marketing Director, Heartland Tanning
    0

    • Business Operations
    • August 1, 2022

    Q. How did you find yourself working in the tanning industry? A close friend worked for Heartland Tanning and was always going on about it being a family business, how

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  • Accelerating Performance
    Seven Steps for Promoting Employee Engagement
    0

    • Business Operations
    • August 1, 2022

    “They’re here, but they’re not here. My staff isn’t committed, and it’s obvious to me and our customers. We’re in trouble.” “To say that initiative is lacking is an understatement.

    READ MORE
  • Think Outside the Bed!0

    • Business Operations
    • August 1, 2022

    Sweet, sweet summertime! The weather is warm, your customers are out on family vacations and spending their time away from the salon. This season has historically created less salon foot

    READ MORE
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  • Most Read
  • Commented
  • How to Keep Your Customers Stampeding Into Your Salon
    • Business Operations
    • July 1, 2012
  • Heartland Presents - The Hidden Dangers of Skipping Certification Every Salon Owner Must Know
    • Business Operations
    • March 12, 2026
  • First Impressions Last
    • Business Operations
    • October 2, 2017
  • Lights, Camera, Action!
    • Business Operations
    • July 1, 2012
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    Latest Posts

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